Visiting the Spa
Arriving at the spa:
We kindly request that you arrive at the spa (7493 Main Street West, Radium Hot Springs) no earlier than 10 minutes before your appointment start time. Please WAIT for your practitioner to contact you (by phone or text) to let you know that they are ready for you to come in. This helps us to manage the flow of clients to allow for effective physical distancing. If you would like to let your therapist know you have arrived you can text us at 778-527-5090.
Our treatments begin promptly as scheduled. In the case of a late arrival your treatment time may be shortened at the full service price.
To ensure a comprehensive, thorough and beneficial treatment, it is essential that our team is aware of your current physical condition. All guests are asked to complete a medical history form on arrival.
In accordance with the BCCDC and PHO (Public Health Officer) BC PHO order on province-wide restrictions as of Nov 20, 2020: “Masks are now required for everyone in all public indoor settings and workplaces. People who cannot put on or remove a mask on their own are exempt. Employers are expected to enforce the mandatory mask policy with both employees and customers. A customer can be refused entry or service if they do not wear a mask”
Masks are required for all clients and staff in the spa, please wear a mask or one will be provided for you upon entry.
All clients are required to fill out our Covid-19 screening form which is attached to your confirmation email. If you are unable to access the form please reply to confirmation email so we can go through the screening with you. Clients displaying symptoms of Covid-19 will not be permitted entry to the spa or asked to leave and rebook a minimum of 14 days later. Please reschedule if you are feeling unwell, however mild.
Only clients with pre-booked appointments will be permitted entry to the spa and salon, please do not bring family or friends with you to your appointment.
We ask that clients turn off their cell phones and refrain from loud conversation to ensure a relaxing environment for all guests.
Personal items: We ask that you bring only necessary items with you to your appointment.
Hand sanitizer is provided at the entrance to each of the areas of the spa as well as at each treatment station and in each treatment room. Clients are required to sanitize their hands upon entry, after touching their face, after coughing or sneezing, after using the bathroom and prior to leaving the spa. Our staff will be following enhanced hand hygiene throughout their time at the spa.
Gratuities and Taxes
Gratuities and taxes are in addition to spa treatment prices. If you desire to recognize an exceptional service, a gratuity may be added to your spa service charge upon checkout.
To cancel or adjust treatments a minimum of 24 hours is required to avoid being charged in full. A valid Visa or Mastercard is required to confirm all appointments. No shows or cancellations/changes within 24 hours of your appointment start time will be charged the full amount of the services booked. If you need to reschedule or cancel your appointment, please call us at (778) 527-5090.
For clients planning to claim their treatment under extended health benefits: Those of our practitioners who have a designation number are NOT registered massage therapists, they are members of the NHPC (Natural Health Practitioners of Canada) or CMMOTA (Canadian Massage and Manual Osteopathic Therapists Association) and MAY NOT be accepted by your insurance company. Our staff can provide information about our practitioners and explain the differences between provinces in Canada when it comes to massage therapy regulation. They cannot provide specific information about whether your insurance company will accept a claim from our practitioners. If claiming your treatment is a priority we recommended that you call your insurance company to inquire about your coverage requirements. WE CANNOT GUARANTEE COVERAGE.
We ask that children do not accompany clients to the spa to optimize the spa experience for all of our guests.
Prestige Hotel Hot Tub and Pool- NOT AVAILABLE AT THIS TIME DUE TO COVID-19 RESTRICTIONS PUT IN PLACE BY THE PRESTIGE HOTEL
Clients wishing to enjoy the hot tub and pool prior to their treatment must sign out a key card at the hotel front desk at least 45 minutes prior to their appointment start time. Clients must still check in with the spa at least
15 minutes prior to their service.
FOR EVERYONE’S COMFORT AND HEALTH WE ARE A FRAGRANCE FREE FACILITY.
*services and prices are subject to change without notice. This includes availability of amenities, services, products, etc.