Visiting the Spa
Many of our services are available to be booked online with the exception of hair colour services which must be booked directly with the spa. In order to confirm appointments a valid Visa or Mastercard number is required.
Arriving at the spa:
Please arrive 10-15 minutes before your appointment start time (HAIR APPOINTMENTS- Please arrive 5 minutes early), and check in at our salon at the front of the Prestige hotel to the left of the lobby doors. Our facility is located in three separate areas of the hotel so the best place to wait is the hotel lobby after you have checked in.
Our treatments begin promptly as scheduled. In the case of a late arrival your treatment time may be shortened at the full service price.
How to find us:
DIRECTIONS (click here)
PLEASE NOTE: WE ARE NOT LOCATED AT THE HOT SPRINGS POOLS, WE ARE IN THE TOWN OF RADIUM HOT SPRINGS inside the Prestige Resort.
Mandatory intake form:
To ensure a comprehensive, thorough and beneficial treatment, it is essential that our team is aware of your current physical condition. Guests are asked to complete a medical history form on arrival or prior to arrival via link at top of their confirmation email.
Clients displaying symptoms of Covid-19 will not be permitted entry to the spa or asked to leave and rebook a minimum of 14 days later. Please reschedule if you are feeling unwell, however mild.
We ask that clients turn off their cell phones and refrain from loud conversation to ensure a relaxing environment for all guests.
We ask that you bring only necessary items with you to your appointment. Valuable items and jewelry should be left at home, Elevation Spa is not responsible for client belongings.
Hand sanitizer is provided at the entrance to each of the areas of the spa as well as at each treatment station and in each treatment room. Clients are required to sanitize their hands upon entry, after touching their face, after coughing or sneezing, after using the bathroom and prior to leaving the spa. Our staff will be following enhanced hand hygiene throughout their time at the spa.
Gratuities and Taxes
Gratuities and taxes are in addition to spa treatment prices. If you desire to recognize an exceptional service, a gratuity may be added to your spa service charge upon checkout.
To cancel or adjust treatments a minimum of 24 hours is required to avoid being charged in full. A valid Visa or Mastercard is required to confirm all appointments. No shows or cancellations/changes within 24 hours of your appointment start time will be charged the full amount of the services booked. If you need to reschedule or cancel your appointment, please call us at (778) 527-5090.
For clients planning to claim their treatment under extended health benefits: Those of our practitioners who have a designation number are NOT registered massage therapists, they are members of the NHPC (Natural Health Practitioners of Canada) or CMMOTA (Canadian Massage and Manual Osteopathic Therapists Association) and MAY NOT be accepted by your insurance company. Our staff can provide information about our practitioners and explain the differences between provinces in Canada when it comes to massage therapy regulation. They cannot provide specific information about whether your insurance company will accept a claim from our practitioners. If claiming your treatment is a priority we recommended that you call your insurance company to inquire about your coverage requirements. WE CANNOT GUARANTEE COVERAGE.
We ask that children do not accompany clients to the spa to optimize the spa experience for all of our guests.
Prestige Hotel Hot Tub and Pool-
Hot tub and pool are NOT AVAILABLE AT THIS TIME DUE TO COVID-19 RESTRICTIONS PUT IN PLACE BY THE PRESTIGE HOTEL
Discrimination/Harassment or Abuse:
Elevation Spa has a zero tolerance policy for discrimination or harassment of any kind, inappropriate comments or sexual requests, and verbal or physical abuse. We reserve the right to refuse service and/or ban a client for any reason that does not violate a protected right such as race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age of that person or that group or class of persons. Thank you for respecting our team members and other clients while visiting the spa.
FOR EVERYONE’S COMFORT AND HEALTH WE ARE A FRAGRANCE FREE FACILITY. Please do not wear fragrance of any kind to our facility.
*services and prices are subject to change without notice. This includes availability of amenities, services, products, etc.